1. Personal Data We Collect
We may collect and process the following personal data about you:
Data you provide directly: When you contact us via email, phone, or through forms on our Site, we may collect your name, email address, phone number, and any other information you choose to provide.
Data collected automatically: When you visit our Site, we may automatically collect technical data including your IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and information about your visit including the URL clickstream to, through and from our Site.
Cookies: We may use cookies and similar tracking technologies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use, the purposes for which we use them, and how you can manage your cookie preferences, please see our Cookie Policy.
2. Legal Basis for Processing
Under the UK GDPR, we rely on the following lawful bases for processing your personal data:
| Purpose | Lawful Basis |
|---|---|
| To respond to your enquiries and provide information you request | Legitimate interests (Article 6(1)(f)) – to respond to communications and maintain customer relationships |
| To improve and optimise our Site and user experience | Legitimate interests (Article 6(1)(f)) – to ensure proper operation and functionality of our Site |
| To send you marketing communications (if applicable) | Consent (Article 6(1)(a)) – where you have given explicit consent |
3. How We Use Your Personal Data
We use your personal data for the following purposes:
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To respond to your enquiries, feedback, or complaints
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To provide you with information, products, or services that you request from us
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To carry out our obligations arising from any contracts entered into between you and us
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To improve our Site and ensure that content is presented in the most effective manner for you and for your device
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To administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
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To keep our Site safe and secure
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To comply with legal obligations
4. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
Unless a longer retention period is required or permitted by law, we will hold your personal data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the data be deleted.
5. Data Security
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. These measures include:
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Secure servers and firewalls
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Encryption of data in transit
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Access controls to limit who can access personal data
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Staff training on data protection requirements
While we take reasonable steps to safeguard your personal data, please be aware that no transmission of information over the internet is completely secure. We cannot guarantee the security of data transmitted to our Site; any transmission is at your own risk.
6. Data Sharing
We do not sell, trade, or rent your personal data to third parties. We may share your personal data with:
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Service providers: Third parties who provide services to us, such as website hosting, email delivery, and analytics services, who act as processors on our behalf
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Professional advisers: Including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
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Regulators and authorities: Where required by law or to protect our legal rights
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. International Transfers
If we transfer your personal data outside the UK, we will ensure that appropriate safeguards are in place, such as:
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Transferring to a country that has been deemed to provide an adequate level of protection for personal data by the UK Government
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Using specific contracts approved by the UK Government which give personal data the same protection it has in the UK
8. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right to access | You have the right to request a copy of the personal data we hold about you |
| Right to rectification | You have the right to have inaccurate personal data corrected or completed |
| Right to erasure (right to be forgotten) | You have the right to request deletion of your personal data in certain circumstances |
| Right to restrict processing | You have the right to request restriction of processing of your personal data |
| Right to data portability | You have the right to receive your personal data in a structured, commonly used and machine-readable format |
| Right to object | You have the right to object to processing of your personal data in certain circumstances |
| Right to withdraw consent | Where processing is based on consent, you have the right to withdraw consent at any time |
| Right to complain | You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) |
To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within one month of receipt.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. Please check this page regularly for any updates.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
quiet-forge.online
11 Fulham Rd, Sparkbrook, Birmingham B11 4QD, United Kingdom
Email: [email protected]
Phone: +447832282111
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.